Common frequently asked questions
All of the information provided should not take the place of consulting a physician.
This information does not and should not replace treatment from a medical professional.
If you need medical advice or assistance, you should consult a physician.
HOW IS INTIMATE SKIN DIFFERENT THAN THE SKIN ON MY FACE?
Vulvar skin (skin surrounding the vagina) is more sensitive because it’s thinner than skin on other parts of the body.
It’s also hormone-responsive tissue becoming more sensitive during different stages, such as periods and during pregnancy and menopause.
Just like the face, it can experience skin conditions like irritation, dryness, thinning and normal aging.
WILL MY DOCTOR APPROVE?
Many medical experts support safe intimate skin practices in the fields of obstetrics, dermatology and aesthetics, including our own experts.
Like all new skin care practices, talk to your doctor or medical expert if you’re not sure if Lady Suite products are right for you.
WHAT IS PH ANYWAY?
pH stands for “potential of hydrogen” and the pH level is the measure of acidity or alkalinity of water-soluble products.
A pH value is a number from 1 – 14, with 7 as the neutral point.
Values below 7 are more acidic. The skin on our faces has an average pH of 5.5 while intimate skin (vulvovaginal) is below a 4.5.
Using a cleanser down there with a higher pH can disturb the balance of good bacteria that protect our lady parts from irritation potential.
Our Probiotic Refreshing Cleanser is at a pH level of 4.0 – 4.5 as pH can shift over time – this is ideal for intimate skin while supporting the entire lady landscape (vulvovaginal area).
ARE YOUR PRODUCTS SAFE TO USE DURING PREGNANCY?
We only choose to formulate with safe, plant-based ingredients for this delicate area of the body.
Since every woman is different and pregnancy heightens sensitivities, always check with your health experts before using any topical product during pregnancy.
Overall, we use very limited essential oils for specific purposes in very low concentrations balanced with skin beneficial carrier oils for gentle efficacy.
We do not formulate with synthetic ingredients including retinol or hydroquinone, known endocrine disruptors, and we meet the safety standards of clean beauty innovators like Credo Beauty and The Detox Market. Our products are also gluten-free, vegan and cruelty-free.
*Our Rejuvenating Botanical Oil has high concentrations of specific carrier oils for appropriate dilution, including Organic Jojoba, Sunflower and Meadowfoam Seed Oil - all rich in Omega Fatty Acids and antioxidants, and account for the majority of the formula.
*Our Probiotic Refreshing Cleanser is a wash-off product that avoids the use of parabens, harsh synthetic surfactants / foaming agents, and supports vulva pH. We like this Well + Good article about the safe use of plant/essential oils during pregnancy as a starting point.
It also lists additional resources to talk to your doctor about!
ARE YOUR PRODUCTS DERMATOLOGICALLY TESTED?
Yes, all of our products are Dermatologically Tested.
ARE YOUR PRODUCTS ANIMAL TESTED?
Never. We only test on ladies, not animals.
WHAT DO I DO IF I DON'T LIKE A PRODUCT?
Not a problem! We understand that our product(s) is not for everyone. Please email us at email@example.com and put RETURN in the subject. We'd love to hear the details in hopes of improving our product experience.
Common question and answers about Lady Suite products
HOW FAST WILL THE BOTANICAL OIL RESULTS SHOW?
Each application will help increase hydration and a rejuvenated appearance.
Note, most products take up to 6 weeks for a noticeable and visible effect.
HOW LONG WILL THE BOTANICAL OIL EFFECTS LAST?
Just like your facial skin care routine, this product is meant to be used continuously as part of your daily wellness regime.
With continued use, your lady parts will maintain an increased level of resilience - intimate skin that appears healthier, hydrated and more elastic.
CAN I USE THE BOTANICAL OIL TWICE A DAY?
Yes, Lady Suite Rejuvenating Botanical Oil is safe for morning and evening application.
WILL IT BE EFFECTIVE IF I OVER POUR?
Not necessary to over saturate for optimal results.
CAN I ADD OTHER SERUMS ON TOP OF THE BOTANICAL OIL?
To be safe, it would be advised to apply one product at a time to avoid conflict in chemistry and irritation.
CAN I PUT BOTANICAL OIL IN THE REFRIGERATOR TO COOL AFTER WAX?
Yes! It creates a nice cooling effect.
WILL LADY SUITE REJUVENATING BOTANICAL OIL STAIN MY CLOTHES?
During our testing phase, we never had any issues with staining.
However, we recommend you apply as directed then wait until oils absorbs (up to 5 minutes) before putting on panties.
Unfortunately, Lady Suite Beauty will not be held responsible for staining and associated costs.
CAN I USE LADY SUITE REJUVENATING BOTANICAL OIL DURING MENOPAUSE?
Yes, Lady Suite Rejuvenating Botanical Oil has had no reported adversities being used during menopause and may add comfort during this temperamental time.
Avoid using the oil as a vaginal lubricant.
IS LADY SUITE REJUVENATING BOTANICAL OIL MEANT FOR INTERNAL (VAGINAL) USE?
No, our Botanical Oil is only meant for skin outside of the vagina, scientifically referred to as the vulva, as well as areas that you regularly shave or wax.
While the oil was formulated to be safe for the entire intimate area, it was not meant to be a vaginal lubricant.
Stop use immediately and contact your doctor if any irritation internally or externally occurs.
WHAT ARE THE POTENTIAL ALLERGENS IN LADY SUITE REJUVENATING BOTANICAL OIL?
There are 3 essential oils used in the oil blend.
Cedarwood and Orange Oils create a refreshing natural aroma and have soothing benefits and Carrot Seed Oil helps rejuvenate the skin.
We are all unique in what our bodies may react to, if you feel any sensitivity during use, discontinue and consult a physician.
Please note the formula itself passed a dermatology test.
CAN I USE LADY SUITE REJUVENATING BOTANICAL OIL IF I CUT MYSELF SHAVING AND HAVE AN OPEN WOUND?
We recommend avoiding use of topical skin care on open wounds.
Allow epidermis (top layers of skin) to heal before further application.
CAN I USE ANY "FACIAL" OIL ON MY INTIMATE SKIN?
While it can be tempting to use your face oil on intimate skin, it's not always ideal.
Lady suite Rejuvenating Botanical Oil was a two year effort working with a top essential oil expert to create a formula safe and effective for intimate skin.
Because intimate skin is more delicate, sensitive and close to a mucus membrane (the vagina), too many essential oils or specific types of essential oils can be sensitizing, doing more harm than good.
We use a careful blend of essential fatty acids versus essential oils that gently yet effectively benefit intimate skin.
The only essential oils are at very low levels.
ARE LADY SUITE PRODUCTS SAFE?
With decades in the personal care industry, we work with top bio-scientists, medical and holistic experts along with FDA-approved manufacturers that adhere to the highest safety standards.
Additionally, we are involved in the ingredients sourcing process to ensure that ingredient origins are safe and vetted.
Our Botanical Oil is dermatologist-tested and approved, and has also been tested on ourselves, estheticians, and ladies across the country.
WHY DO I NEED A VAGINAL CLEANSER?
Lady Suite Probiotic Refreshing Cleanser is made for the vulva – intimate skin and outer lady parts surrounding the vagina and not meant to be used as a vaginal (internal) cleanser.
The vagina is a self-cleaning organ that definitely does not need an external cleanser.
The vulva however, is not self-cleaning and can benefit from a daily wash with a gentle cleanser designed for this delicate area.
WHY CAN’T I USE MY NORMAL CLEANSER ON MY INTIMATE SKIN?
Most body cleansers aren’t formulated for intimate skin, which that has a lower pH and is close to the vagina.
This area can be thrown out of balance if the cleanser is too acidic or too alkaline.
Many body cleansers also contain harsh surfactants or essential oils that may be too irritating to this area, and/or other ingredients (parabens, phthalates, water soluble glycerin, dyes, pegs, etc.) that may “disturb the peace” creating the imbalance of good vs. bad bacteria.
CAN’T I JUST USE WATER TO CLEAN MY LADY PARTS?
Absolutely, water is a perfectly fine solution but for those who want more, our Probiotic Refreshing Cleanser is made from water and a lady parts-friendly blend of Probiotic bioactives and natural + organic botanicals and fruit extracts that help effectively cleanse and refresh your lady parts without stripping the good bacteria that helps regulate intimate health.
WHAT ARE PROBIOTIC BIOACTIVES?
Lady Suite chooses not to formulate with living good bacteria.
Instead, our scientist isolates the beneficial components of the living bacteria so they can be stable in a formula and don’t have to be refrigerated.
Some of these beneficial components are:
Hyaluronic Acid – holds 1000 times its weight in water ideal for skin hydration and barrier function. Lactic Acid – acts as a natural moisturizing factor and is also antimicrobial against “bad” bacteria and has skin renewing benefits.
Lipoteichoic Acid – increases the skin’s own antimicrobial peptides including beta defensins which also help protect intimate skin from “bad” bacteria.
WHAT IS THE MAIN BENEFIT OF TOPICAL PROBIOTIC BIOACTIVES IN THE LADY SUITE PROBIOTIC REFRESHING CLEANSER?
Probiotic Bioactives are ideal for dry, sensitive intimate skin, and can help protect against ingrown hair infections while supporting intimate skin pH.
WHAT IS THE PRESERVATIVE IN THE PROBIOTIC REFRESHING CLEANSER?
Glyceryl Caprylate, a vegetable based wetting agent with strong activity against bacteria and yeast.
It’s an excellent booster for organic acids and different listed preservatives.
Due to its amphiphilic structure, it lowers the surface tension.
This can lead to smaller droplets and more stable emulsions.
IS THE REFRESHING CLEANSER GLYCERIN-FREE?
Yes, technically our cleanser is free of Glycerin – which is a water loving molecule due to its structure.
While used a lot in skin care, it’s not ideal for the vulvovaginal area as it can pull moisture from the skin.
We use plant-based polyglyceryl esters, which occur when the glycerin molecule is modified with an oil-loving fatty acid, creating an emulsifier that is very moisturizing and mild to the skin.
Overall, they are highly regarded due to their mildness, flexibility, moisture holding capacity and biodegradability.
They’re also produced sustainably from renewable resources.
IS THE REFRESHING CLEANSER FRAGRANCE-FREE?
Yes, our cleanser is synthetic fragrance-free.
We use a blend of skin beneficial fruit and botanical extracts, including grapefruit, green tea and cucumber that also create a refreshing scent.
IS THE REFRESHING CLEANSER GLUTEN-FREE?
Yes, however we are not seeking a formal certification for Gluten-Free.
IS THE REFRESHING CLEANSER VEGAN?
Yes, this cleanser does not include animal byproducts.
DO I NEED TO USE PROBIOTIC REFRESHING CLEANSER EVERY DAY?
We like to use it in the shower, like you would normally cleanse your body, especially post- workout or sexual activities.
However, there is no need to over-cleanse any body part! Once or twice a day is ideal.
WHY DO I NEED GLOW REFINER?
Glow Refiner is more powerful treatment for chronic ingrown hairs, razor bumps, blemishes and post-inflammatory hyperpigmentation that accompanies ingrown hair bumps and blemishes.
Like a clarifying and brightening toner, this alcohol-free solution has bacteria fighting and antiseptic properties to better prevent skin irritation more quickly.
WHAT EXACTLY IS A “REFINER”?
Refining refers to evening, smoothing and improving skin texture.
WILL GLOW REFINER STING AFTER SHAVING?
Every time you shave, you take the hair and skin off, which can make the delicate epidermis (upper layer) of the skin more raw and sensitive.
Adding water-based products immediately after shaving can create a stinging sensation.
The feeling will go away in about a minute, but it’s best to wait 5-10 minutes (or longer for more sensitive skin) after shaving before applying Glow Refiner, or any other topical product.
You can minimize that “stinging” feeling by applying Lady Suite’s Rejuvenating Botanical Oil after you apply Glow Refiner.
DO I USE THIS IN PLACE OF THE REJUVENATING BOTANICAL OIL?
No. While the Oil fights ingrown hairs and bumps, it’s not a quick fix and works best with daily use.
These two products truly complement each other, similar to a facial toner and facial oil/moisturizer duo.
Also, using the oil after the Glow Refiner increases skin’s ability to receive even more hydration than applying the oil to dry skin
CAN I USE THIS ON MY FACE?
Yes, it’s safe to use on facial skin.
Note, because of its ingredient profile and lower pH of 4, it’s recommended for oilier skin and skin prone to acne breakouts.
CAN I SPRAY IT DIRECTLY ONTO MY VULVA SKIN VS. USING A COTTON PAD?
We don’t recommend it. It’s best to apply glow refiner to areas where hair meets skin and not areas like the labia minora or vaginal opening.
SHOULD I USE GLOW REFINER EVERY DAY?
Glow Refiner has more exfoliating ingredients than our cleanser and oil, like Lactic Acid and Willow Bark. While these are more gentle than other acids like Glycolic Acid, we don’t believe in over-exfoliating this delicate area.
It’s best to use this solution 2 to 3 x’s a week or every other day if your pubic region is more prone to ingrown hairs, razor bumps, and blemishes.
You can also spot touch onto problem areas more often as needed.
WHAT GIVES GLOW REFINER ITS THE SMELL?
Lady Suite never uses synthetic fragrance.
We use specific botanical aromatics with skin soothing benefits.
In Glow Refiner, the smell is from Vanilla Planifolia Extract and other fruit extracts with polyphenols that have antioxidant and calming properties.
WHY DOES MY SKIN APPEAR MORE RED AFTER I APPLY GLOW REFINER?
This can happen due to the combination of niacinimide and lactic acid. Although this formula doesn't use high concentrations of either for use on vulva skin, it can cause a temporary flush or redness.
It's best to follow application with Lady Suite's Rejuvenating Botanical Oil for it's soothing and hydrating benefits.
If redness persists followed by itching or rash, you may be allergic to any one component of this formula.
We recommend you stop use immediately or call your skin care expert or physician.
Common question and answers about shipping
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards, PayPal, Google Pay, and Amazon Pay.
We also offer Afterpay.
WHAT SHIPPING METHODS ARE AVAILABLE?
As of now, we only ship via USPS to keep rates as low as possible and for quick delivery!
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Ideally, just a few days!
If you place your order by 1pm EST it will ship out the same day from our warehouse just outside of Los Angeles.
HOW DO I BUY SOMETHING?
Choose your product(s), click add to cart, and then dive into the checkout process.
If you have a question, simply email our team at firstname.lastname@example.org
HOW MUCH IS SHIPPING?
Our shipping rates are based on weight and reflect standard rates provided by USPS and UPS.
WHAT'S THE RETURN POLICY?
Yes! We accept all returns within 60 days of purchase.
Unfortunately, we do not cover shipping cost for any Lady Suite returns.
Email email@example.com with your name, order number, and items you would like to return to start the process.
Please note, we can only accept products purchased from our website.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
We recommend you create an account to place an order.
This allows you to track your purchases and gives us a hand on the back-end if we ever need to look into an issue on your behalf.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Email us at firstname.lastname@example.org as soon as possible to make a change.
Once your order is placed we cannot guarantee we can make any changes as orders are typically filled immediately.
We will make best efforts to accommodate your request.
HOW DO I TRACK MY ORDER?
Your tracking number will be emailed to you once your order has been shipped. Click and track.